Return Eligibility Period
Returns must be initiated within 30 days of the date the order is received.
Returns &
Exchanges
If something isn't right with your order, start a return or exchange within 30 days of delivery.
Start a returnHave your order number ready — look up your orders if you need it.
Effective July 2026
Item Condition
To qualify for a return or exchange, merchandise must:
- Be unworn, unwashed, and in its original condition
- Include all original tags
- Be returned in the original packaging
Items showing signs of wear, use, or damage are not eligible for a refund or exchange.
Final-Sale and Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-made or personalized merchandise, including embroidered, screen-printed, or custom-sized items
- Items returned solely because the customer has changed their mind
Return Shipping
Customers are responsible for all return shipping charges.
When an item is defective or Finery has shipped an incorrect item, Finery will cover the applicable return shipping costs.
Refund Processing
Approved refunds will be credited to the original payment method.
Refunds are generally processed within five business days after the returned merchandise is received. Depending on the customer's bank or payment provider, it may take up to 10 additional business days for the credit to appear.
Restocking and Reconditioning Fees
A restocking fee of up to 35% may be applied when merchandise is returned in poor condition.
This fee may cover costs associated with restoring the item for resale, including repackaging, steaming, or cleaning.